NEW DELHI: The ministry of education on Sunday said it has directed IIT Madras and IIT Kanpur to assist the Central Board of Secondary Education (CBSE) in resolving technical issues on its post-result services portal, following widespread complaints from students and parents over glitches in the re-evaluation process.According to the PIB press release, Union education minister Dharmendra Pradhan has asked for a team of professors and technical experts from both IITs to be deputed to CBSE to ensure a smooth and reliable system. The statement said, “In view of the recent developments and concerns raised by students and parents regarding the CBSE post-result services portal, Union Education Minister Shri Dharmendra Pradhan has given directions to depute a team of professors and technical experts from Indian Institute of Technology Madras and Indian Institute of Technology, Kanpur to assist the Central Board of Secondary Education in ensuring a ‘glitch-free re-evaluation process’.” It added that the move followed reports of technical challenges in post examination services portal of CBSE.It further stated that the expert teams will focus on system upgrades and technical workflows, including portal stability, server performance, authentication processes, user access systems and payment gateways. They will also examine the overall IT infrastructure robustness and assist in corrective measures.“The expert teams will implement focused technological improvements of the systems and technical workflows and will specifically examine portal stability and server performance. The team will also examine the overall IT Infrastructure robustness and assist in taking corrective measures to ensure that login authentication/ user access systems/ payment gateways are accurate and in order.”It also reiterated that student welfare remains a priority and all necessary corrective measures need to be undertaken by CBSE on priority to ensure a transparent, efficient and student-friendly system.”The move comes amid rising concerns over the CBSE post-result services portal, with many class 12 students reporting repeated glitches, login failures and disruptions while accessing scanned answer sheets and applying for re-evaluation.Students and parents have also raised concerns over fluctuating fees on the portal, with screenshots circulating online claiming sharp variations in charges for obtaining answer sheets and re-evaluation services, in some cases changing significantly within hours.CBSE has said the website has been facing heavy traffic and attempts of “unauthorised interference”, leading to disruptions. The board has also extended deadlines for accessing scanned copies of answer books and applying for verification and re-evaluation.“The CBSE website has been facing unprecedented traffic since the past few days and has also faced several attempts of unauthorised interference, which has made it prone to disruptions,” the board said.The controversy has sparked wider concerns among students, many of whom are also preparing for competitive examinations such as JEE, NEET and CUET, amid ongoing uncertainty over the evaluation process.
